ADA Grievance Procedure

The ADA Grievance Procedure may be used by anyone who wishes to file a formal complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the City of Chesterfield. The City will attempt to resolve complaints by using informal resolution procedures at the appropriate staff level. A staff representative and/or the ADA Coordinator will communicate with the grievant to discuss possible solutions to concerns. Alternative means of filing complaints, such as personal interviews, or a tape recording of the complaint will be made available for persons with disabilities upon request.

Please be advised that the City of Chesterfield does not enforce ADA compliance on private property. The ADA grievance procedure is only applicable to property owned by the City of Chesterfield or services provided by the City of Chesterfield.  Other complaints should be forwarded to the Missouri Commission on Human Rights at 877-781-4236.

Should informal resolution fail, a formal written grievance may be filed within 180 days of the alleged violation at the Office of the City Clerk, 690 Chesterfield Parkway West, Chesterfield, MO, 63017. The formal written grievance must comply with the City ADA Grievance Procedure published in Appendix D of the ADA Transition Plan. Within 14 calendar days after receipt of a formal written grievance, the ADA Coordinator will return a written response by certified mail. If the grievant is not satisfied with the written response from the ADA Coordinator, the grievant may request an appeal in writing. The appeal must be filed with the Office of the City Clerk within 14 days of the certified mailing date on the ADA Coordinator written response.
The City of Chesterfield values your input. ADA suggestions, questions, and informal complaints may be directed to:

Jim Eckrich
ADA Coordinator
690 Chesterfield Parkway
Chesterfield, MO 63017
Phone 636-537-4762
Fax 636-537-4798
adacoordinator@chesterfield.mo.us